You’ve seen the stat before. 7 out of 10 online shoppers add to cart… then leave.
Why? Not because they didn’t want the product. Because they had a question, a hesitation, or a distraction – and no one was there to help.
Most ecommerce sites rely on static FAQs or slow email support. Zeeder Engage does something different: a voice AI agent that pops up and speaks to your customer at the exact moment of doubt.
Why Do Shoppers Abandon Carts? (South African Data)
| Reason | % of Abandonments |
|---|---|
| Unexpected shipping costs | 48% |
| Just browsing / not ready | 24% |
| Had a question no one answered | 17% |
| Technical issue | 11% |
That 17% is where Zeeder Engage wins. A simple, instant answer can turn “I’ll think about it” into “complete purchase”.
How Zeeder Engage Recovers Carts with Voice AI
- Detects hesitation – The shopper lingers on the cart page for 30+ seconds.
- Pops up a voice widget – “Hi, I’m Voise. Need help with your order?”
- Answers any question – Shipping, returns, sizing, payment.
- Applies a discount – If configured, offers a small incentive to close the sale.
- Transfers to a human – If the question is complex, Zeeder Engage hands off to your team.
Result: Cart recovered. Sale completed. Customer happy.
Real Example: Ecommerce Fashion Brand (Cape Town)
Before Zeeder: 78% abandonment rate.
After Zeeder Engage (4 weeks): Abandonment dropped to 62% – a 16 percentage point improvement.
Extra revenue: R340,000 in recovered carts.
“We didn’t change our products or prices. We just added a voice that actually talks to customers.” – Ecommerce owner
Zeeder Engage vs. Traditional Chatbots
| Feature | Old-school chatbot | Zeeder Engage (Voice AI) |
|---|---|---|
| Interaction | Typing | Speaking (natural conversation) |
| Speed | Slow | Instant |
| Personalisation | Rigid scripts | Adaptive AI |
| Cart recovery | None | Proactive pop-up + offer |
| POPIA compliant | Sometimes | Yes (built for SA) |
FAQs
Does Zeeder Engage work on mobile?
Yes. Mic on, volume up – works perfectly on smartphones.
Can I customise the voice?
Yes. South African English accents available, plus Afrikaans support coming.
What about abandoned cart emails?
Emails work for some. Voice works for many more. Use both.
Is it easy to install?
One line of code on your website. No developer needed.
Stop losing 75% of your carts.
TRY VOICE AI NOW
