Last Updated | 17 July 2026

Electronic Communications Policy

This Electronic Communications Policy explains how ZEEDER (Pty) Ltd communicates electronically with customers, users, suppliers and other stakeholders. It outlines the legal recognition of electronic communications, acceptable methods of communication, electronic records, notices and the responsibilities of both ZEEDER and its users.

1. Introduction

1.1 This Electronic Communications Policy (“Policy”) governs all electronic communications between ZEEDER (Pty) Ltd (“ZEEDER”, “we”, “us”, “our”) and our customers, users, suppliers, and other stakeholders.

1.2 This Policy is adopted in accordance with the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”), the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and all other applicable laws.

2. Consent to Electronic Communications

2.1 By using our website, products, or services, the customer consents to receiving communications electronically.

2.2 Electronic communications shall satisfy any legal requirement that such communications be in writing.

2.3 The customer agrees that electronic signatures, confirmations, acknowledgements, and approvals shall have the same legal force and effect as handwritten signatures where permitted by law.

3. Methods of Electronic Communication

3.1 ZEEDER may communicate electronically by means including, but not limited to:

3.1.1 Email;
3.1.2 Website notices;
3.1.3 Customer portals;
3.1.4 SMS;
3.1.5 Mobile applications;
3.1.6 Electronic invoices;
3.1.7 Electronic receipts; and
3.1.8 Any other electronic communication platform used by ZEEDER.

4. Electronic Records

4.1 Electronic communications, records, invoices, statements, confirmations, notices, and agreements may be stored electronically.

4.2 Electronic records maintained by ZEEDER shall constitute admissible evidence to the fullest extent permitted by applicable law.

4.3 ZEEDER may retain electronic records for such period as required by law or internal record retention policies.

5. Delivery of Electronic Communications

5.1 Electronic communications shall be deemed to have been received when they enter the recipient’s designated information system.

5.2 ZEEDER shall not be responsible for delays caused by internet service providers, telecommunications providers, spam filters, customer system failures, or other events beyond ZEEDER’s reasonable control.

5.3 Customers are responsible for ensuring that their contact details remain accurate and up to date.

6. Security of Electronic Communications

6.1 ZEEDER implements reasonable technical and organisational measures to protect electronic communications.

6.2 Despite these measures, ZEEDER cannot guarantee that electronic communications will always be secure, uninterrupted, error-free, or free from viruses or malicious software.

6.3 Customers are responsible for implementing appropriate cybersecurity measures on their own systems.

7. Electronic Notices

7.1 ZEEDER may provide legal notices, policy updates, service announcements, and other important communications electronically.

7.2 Electronic notices shall be deemed effective upon publication or transmission, unless otherwise required by law.

8. System Availability

8.1 ZEEDER does not guarantee uninterrupted availability of electronic communication systems.

8.2 Planned maintenance, upgrades, failures of third-party providers, or events beyond ZEEDER’s reasonable control may affect the availability of electronic communications.

9. Amendments to this Policy

9.1 ZEEDER reserves the right to amend this Policy at any time.

9.2 Updated versions of this Policy will be published on the ZEEDER website and become effective upon publication unless otherwise stated.

10. Contact Information

10.1 Questions regarding this Electronic Communications Policy may be directed to ZEEDER using the contact details published on our website.